Student Matters

Learner Services

At SISO Academy, we are committed toproviding a fair, transparent, andsupportive learning environment. Thispage outlines important administrativepolicies and learner supportprocesses, including coursewithdrawals, refunds, deferments,assessment matters, appeals, andfeedback channels. Learners areencouraged to review the relevantpolicies before submitting anyrequests.

1. Refund Policy

SISO Academy is committed to maintaining a fair and transparent refund process for all learners. Refund eligibility isdetermined based on the date of the withdrawal request and the circumstances surrounding the withdrawal.

Refund Eligibility

100% refund will be granted for withdrawal requests submitted 14 calendar days or more before the coursecommencement date.
No refund will be granted for withdrawal requests submitted less than 14 calendar days before the coursecommencement date.
Withdrawal requests due to medical or compassionate reasons, supported by relevant documentation, may bereviewed on a case-by-case basis.
If SISO Academy cancels a course, learners will be offered either a full refund or the option to transfer to analternative course intake, where applicable.

Processing of Refunds

Approved refund requests will be processed within the stipulated timeframe after all required documents have beenreceived and verified. Learners may be required to complete the prescribed refund request form and providesupporting documentation where necessary.

Submit A Refund Request

2. Course Withdrawal &Deferment

Learners who are unable tocontinue with their enrolledprogramme or course may submita formal withdrawal/defermentrequest. This policy outlines theapplicable notice periods,withdrawal/deferment conditions,and any related administrativerequirements. Refund eligibilitywill be assessed based on thetiming of the withdrawal requestand the applicable refund policy.

‍Submit A Course Withdrawal/Deferment Request

3. For all other enquiries

1. All refund requests shall be made on this form to SISO Academy Pte Ltd 14 working days beforeAll deferment requests shall be made in writing to SISO Academy Pte Ltd 14 working days before the start of the module.
2. Notification on the outcome will be out within 14 working days from the date of approval.
3. Failure to comply the new arrangement will result in "Not Yet Competent".
4. Please ensure that ALL parts of this form are completed before submission and that the form is signed and dated.
5. Please ensure that your supporting documents are attached with the form.
6. Late submission and incomplete form will not be accepted or entertained.

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Withdrawal Policy For Courses

Withdrawal policy for certificate courses

If written notice of withdrawal received:
> 14 days before commencement of program – Full Refund
Between 3 & 13 working days – 70% Refund
Less Than 3 working days - No Refund
(Please note that program confirmation can only be made at least 3 days before the actual commencement of the program).

Withdrawal policy for Full qualification courses

If written notice of withdrawal received:
> 13 days before commencement of full qualification – Full Refund
Between 3 & 12 working days – 70% Refund
Less Than 3 working days - No Refund

Refund Process

All refund requests shall be made on this form to SISO Academy Pte Ltd 14 working days before the start of the programme or course.
You will be informed of the outcome within 30 working days from the date of approval.
Please ensure that ALL parts of this form are completed before submission and that the form is signed and dated.
Please ensure that your supporting documents are attached with this form.
Late submission and incomplete form will not be accepted or entertained.

Click here for Refund application form

Deferment Process

All deferment requests shall be made in writing to SISO Academy Pte Ltd 14 working days before the start of the module.
Notification on the outcome will be out within 14 working days from the date of approval.
Failure to comply the new arrangement will result in "Not Yet Competent".
Please ensure that ALL parts of this form are completed before submission and that the form is signed and dated.
Please ensure that your supporting documents are attached with the form.
Late submission and incomplete form will not be accepted or entertained.

Click here for Deferment application form

Replacement of Assessment Process

All replacement requests shall be made in writing to SISO Academy Pte Ltd within 14 working days before the start of a new module and full payment (without SSG grant) for the re-assessment fee.
Only one request of replacement of assessment is allowed per module.
Notification on the outcome will be out within 14 working days from the date of approval.
Failure to comply the new arrangement will result in "Not Yet Competent"
All replacement date will be arranged by SISO according to availability of trainer.
Please ensure that ALL parts of this forms are completed before submission and that the form is signed and dated.
Please ensure that your supporting documents are attached with the form.
Late submission and incomplete form will not be accepted nor entertained.

Click here for Replacement of Assessment application form

Re-Module Process

All re-module requests shall be made in writing to SISO Academy Pte Ltd 14 working days before the start of the module.
Notification on the outcome will be out within 14 working days from the date of approval.
Failure to comply the new arrangement will result in "Not Yet Competent".
Please ensure that ALL parts of the form are completed before submission and that the form is signed and dated.
Please ensure that your supporting documents are attached with the form.
Late submission and incomplete form will not be accepted or entertained.
All payments must be made before the start of the module.

Click here for Re-module application form

Appeal Process

All appeals against examination results shall be made in writing to SISO Academy Pte Ltd within 7 working days from the release of results.
A non-refundable processing fee of SDG *$107.00 (*Inclusive of GST) per appeal should be payable (Note: The processing fee will be refund if appeal is successful. However, you would need to pay for reassessment fee)
Only one appeal per module can be lodged with SISO Academy Pte Ltd.
Notification on the outcome of the appeal will be within 4 weeks from the date of appeal.
No re-appeals are permitted.
Please ensure that ALL parts of the form are completed before submission and is signed and dated.
Please ensure that your supporting documents are attached with the form.
Late submission and incomplete form will not be accepted or entertained.

Click here for Appeal application form