At SISO Academy, we are committed to providing a fair, transparent, and supportive learning environment. This page outlines important administrative policies and learner support processes, including course withdrawals, refunds, deferments, assessment matters, appeals, and feedback channels. Learners are encouraged to review the relevant policies before submitting any requests.
SISO Academy is committed to maintaining a fair and transparent refund process for all learners. Refund eligibility is determined based on the date of the withdrawal request and the circumstances surrounding the withdrawal.
1. 100% refund will be granted for withdrawal requests submitted 14 calendar days or more before the course commencement date.
2. No refund will be granted for withdrawal requests submitted less than 14 calendar days before the course commencement date.
3. Withdrawal requests due to medical or compassionate reasons, supported by relevant documentation, may be reviewed on a case-by-case basis.
4. If SISO Academy cancels a course, learners will be offered either a full refund or the option to transfer to an alternative course intake, where applicable.
Approved refund requests will be processed within the stipulated timeframe after all required documents have been received and verified. Learners may be required to complete the prescribed refund request form and provide supporting documentation where necessary.
Learners who are unable to continue with their enrolled programme or course may submit a formal withdrawal/deferment request. This policy outlines the applicable notice periods, withdrawal/deferment conditions, and any related administrative requirements. Refund eligibility will be assessed based on the timing of the withdrawal request and the applicable refund policy.
1. All refund requests shall be made on this form to SISO Academy Pte Ltd 14 working days before.
2. All deferment requests shall be made in writing to SISO Academy Pte Ltd 14 working days before the start of the module.
3. Notification on the outcome will be out within 14 working days from the date of approval.
4. Failure to comply the new arrangement will result in "Not Yet Competent".
5. Please ensure that ALL parts of this form are completed before submission and that the form is signed and dated.
6. Please ensure that your supporting documents are attached with the form.
7. Late submission and incomplete form will not be accepted or entertained.
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If written notice of withdrawal received:
> 14 days before commencement of program – Full Refund
Between 3 & 13 working days – 70% Refund
Less Than 3 working days - No Refund
(Please note that program confirmation can only be made at least 3 days before the actual commencement of the program).
If written notice of withdrawal received:
> 13 days before commencement of full qualification – Full Refund
Between 3 & 12 working days – 70% Refund
Less Than 3 working days - No Refund
SISO Academy Pte Ltd is a registered Private Education Institution under the provisions and regulations of the Private Education Act 2009 in Singapore CPE Registration No. 201612290Z.
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